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Oakleafe Claims

Domestic
Case Studies

Domestic Fire & Smoke Case Study Mrs D
the incident

Fire & Smoke

Mr D neighbour had suffered a fire in the kitchen. The resultant smoke had entered and contaminated the entire property. The family were complaining of sore throats and stinging eyes. Smoke damage was evident throughout. Building finishes, fixtures & fittings and clothing were all stained or odoured.

“Oakleafe Claims Scotland knocked on my door to see if they could assist as they were helping with the claim next door. I signed a mandate form with them to allow them to help me with my claim to insurers.”

How Oakleafe Claims Handled:
  • Engaged contamination experts to test all surfaces and clothing for smoke particles.
  • Assigned a contractor to decontaminate the property.
  • Listed and quantified the entire extent of damage.
  • Met the insurance company adjuster and negotiated with him.
  • Dealt with both the buildings damage and contents.
  • Arranged alternative accommodation for the duration.
  • Got insurers to issue an emergency payment
  • to assist with expenses.
The Final Result:

“I did not truly understand the extent of the damage the smoke did. It seems that it managed to get in everywhere. I would never have understood the technical aspects of the claim and I am absolutely delighted with the
outcome. Oakleafe Claims Scotland handled everything including all the phone calls and emails. We have a newly decorated home and my wife had the opportunity to go shopping and replace virtually everything in our wardrobes. What more could we ask for!”

Domestic Flood Case Study Mr Lau
the incident

Flood

A leak from the loft whilst Mr L was at work led to extensive damage in several rooms. He rang insurers who advised that nobody could attend due to workload for 5 days and to hold on until this time. The house was uninhabitable and Mr Lau stayed in a hotel before contacting us.

“I did what most people would do in the circumstances and called my insurance company. I was basically told they’re too busy to deal with me until later in the week as the incident happened on a Saturday. Initially
I just stayed in a local hotel but I had no clothes as they were damaged in the leak and was extremely worried about the house. The next morning I spoke to the hotel reception staff and one of them recommended I call Oakleafe as her sister had suffered something similar and had used them before. I called them on a Sunday and true to form one of their guys came out that afternoon.”

How Oakleafe Claims Handled:
  • Stripped the property to mitigate the loss.
  • Engaged drying out contractors.
  • Arranged alternative accommodation.
  • Agreed with insurers to rent temporary furniture.
  • Hired removals and storage of unaffected items.
  • Appointed Chartered Surveyors to scope the damage.
  • Handled all meetings and communications with insurers.
  • Listed and costed the contents claim.
  • •Prepared and presented a comprehensive file to insurers.
  • Obtained a full reinstatement settlement.
The Final Result:

“Within 4 hours of engaging Oakleafe Claims Scotland we had a new loss adjuster coming own the very next day. I couldn’t have asked for more. I never had to worry about anything or do any meetings other than approving the sums negotiated by them with insurers. My home has been restored to a very high finish and I am extremely pleased with the sums I got to replace my furniture and clothing. Well done Oakleafe Claims Scotland. I thought loss assessors only helped businesses but to my fortune I now know they will help with any size claim, whether commercial or residential. I never want to have to go through that again but if I do I’ll call
Oakleafe Claims Scotland claims straight away.”

GET IN TOUCH

If you have been declined while trying to claim on your domestic or commercial insurance, we can help. We can also help with professional services, for example, Brokers, VAR Valuations and Managing Agents.

CALL OUR 24 HOUR INSURANCE CLAIM HELPLINE: 0141 538 1234

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