The Incident: Flood
A leak from the loft whilst Mr L was at work led to extensive damage in several rooms. He rang insurers who advised that nobody could attend due to workload for 5 days and to hold on until this time. The house was uninhabitable and Mr Lau stayed in a hotel before contacting us.
“Oakleafe Claims Scotland knocked on my door to see if they could assist as they were helping with the claim next door. I explained that although we couldn’t see much smoke damage everything either smelled or was dirty to the touch. I signed a mandate form with them to allow them to help me with my claim to insurers.”
“I did what most people would do in the circumstances and called my insurance company. I was basically told they’re too busy to deal with me until later in the week as the incident happened on a Saturday. Initially
I just stayed in a local hotel but I had no clothes as they were damaged in the leak and was extremely worried about the house. The next morning I spoke to the hotel reception staff and one of them recommended I call Oakleafe as her sister had suffered something similar and had used them before. I called them on a Sunday and true to form one of their guys came out that afternoon.”
What We Did
- Stripped the property to mitigate the loss.
- Engaged drying out contractors.
- Arranged alternative accommodation.
- Agreed with insurers to rent temporary furniture.
- Hired removals and storage of unaffected items.
- Appointed Chartered Surveyors to scope the damage.
- Handled all meetings and communications with insurers.
- Listed and costed the contents claim.
- •Prepared and presented a comprehensive file to insurers.
- Obtained a full reinstatement settlement.
“Within 4 hours of engaging Oakleafe Claims Scotland we had a new loss adjuster coming own the very next day. I couldn’t have asked for more. I never had to worry about anything or do any meetings other than approving the sums negotiated by them with insurers. My home has been restored to a very high finish and I am extremely pleased with the sums I got to replace my furniture and clothing. Well done Oakleafe Claims Scotland. I thought loss assessors only helped businesses but to my fortune I now know they will help with any size claim, whether commercial or residential. I never want to have to go through that again but if I do I’ll call
Oakleafe Claims Scotland claims straight away.”