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Oakleafe has a niche homeowner asset protection scheme for Property Factors in Scotland.
If you are Property Factor and currently attempting to undertake Insurance Claims in-house, consider the benefits of having a Professional claims management company working under your branding and supporting your client base in undertaking this process.
Under your Authority To Act, you can outsource the management of the claims process under your delegated authority to our Professionals who will be there to protect your clients with representation on their side.
As Property factors, you will be aware you must have a procedure in place for submitting insurance claims on behalf of homeowners and for liaising with the insurer to check that claims are dealt with promptly and correctly. This is a time-consuming and often complex process that can leave you with the unwanted liability of ensuring you quantify and present the loss accurately. Remember that it is the policyholders' job to prepare and present their claims, not the property factors. Insurance Loss Adjusters will not do this for you. This leaves you in an often-compromising situation.
The Loss Adjusters appointed by the Insurance company are there to protect their interests, often in conflict with what is needed to secure your property owner's best interests. Their obligations lie with their principles which are the Insurance company. How many times as a property factor have you had problems with Insurers reducing or even refusing a claim which leaves uninsured losses for your clients?
How would your property owners react when they are notified that they now have to contribute towards a proportion of the work? This often reflects very badly on you as a property factor - as far as the homeowners are concerned - you organised the Insurance!
All fire, flood, leaks & impact related damage
The Claim quantification
Preparation and presentation of the claim to insurers
Attend all meetings
Handle all communications and negotiations
Organise mitigation
Drying & Fire Cleans
Building works
Professionals such as Surveyors and other specialists
End to end management of the entire process
We will provide you with a direct communication medium to your own claim's technician and access to our Trackpro claims tracking online portal which will keep you up to date with every step of the process.
If you have been declined while trying to claim on your domestic or commercial insurance, we can help. We can also help with professional services, for example, Brokers, VAR Valuations and Managing Agents.
