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Leak and Water damage House Insurance Claims Tips

Water pipe leaks can cause significant damage to your home, leading to costly repairs and house insurance claims. One of the most common types of domestic property damage claim in Scotland is escape of water damage, with £1.8 million being paid out for it every day*. Understanding the potential causes of water leaks, implementing preventive measures, and knowing what steps to take when making an insurance claim can save you from unnecessary stress and financial burden. In this blog, we will discuss the possible causes of water leaks, provide helpful tips on preventing them, and guide you through the process of making an insurance claim. If you require assistance with your claim, we recommend reaching out to Oakleafe for professional support.

Possible Causes of Water Leaks that could lead to you claiming on your house Insurance

Faulty plumbing:

Ageing or deteriorating pipes, joint connections, or faulty plumbing fixtures can result in water leaks. Regular maintenance and inspections can help identify and address such issues promptly.

Pipe bursts:

Extreme weather conditions, such as freezing temperatures, can cause pipes to freeze and burst. Proper insulation and timely repairs can prevent this common cause of water leaks.

Roofing problems:

Damaged or improperly installed roofs can allow water to seep through, leading to leaks. Regular roof inspections and maintenance can help detect and rectify issues before they worsen.

Appliance malfunctions:

Faulty washing machine hoses, water heaters, or dishwashers can develop leaks over time. Routinely check and replace worn-out or damaged components to prevent potential leaks.

Tips to Prevent Water Leaks:

Taking preventive measures can significantly reduce the risk of water leaks in your home:

  1. Regular inspections: Schedule routine inspections of your plumbing system, including checking for leaks, corrosion, or loose connections. Address any issues promptly.
  2. Roof maintenance: Ensure your roof is well-maintained by inspecting it regularly for damage, missing tiles, or signs of wear. Repair or replace damaged areas as soon as possible.
  3. Pipe insulation: Properly insulate pipes, especially those exposed to cold temperatures, to prevent freezing and subsequent bursting.
  4. Appliance upkeep: Regularly inspect and maintain appliances prone to leaks, such as washing machine hoses, water heaters, and dishwashers. Replace worn-out components promptly.

What to Do When Making an Insurance Claim for a Water Leak:

If you discover a water leak in your home, follow these steps when making an insurance claim:

Document the damage:

Take clear photographs and videos of the affected areas, highlighting the water leak and the resulting damage. This evidence will support your claim.

Contact your insurance provider:

Notify your insurance company immediately about the water leak.

Preserve evidence:

Keep any damaged materials, such as flooring, furniture, or personal belongings, as evidence for the insurance adjuster's assessment.

Seek professional assistance:

If you are unsure on how to claim on house insurance, consider reaching out to Oakleafe Claims for expert guidance and support throughout the claim process. They have extensive experience in handling insurance claims for water leaks.

Example: For instance, if you discover a water leak in your kitchen due to a burst pipe, follow the steps mentioned above. Take pictures and videos of the leak, inform your insurance provider, keep damaged cabinets or flooring as evidence. It is recommended to contact a Loss Assessor like Oakleafe Claims to help navigate through the claim process smoothly.


Water leaks can cause significant damage to your home, requiring you to make an insurance claim to cover the expenses. By understanding the potential causes of water leaks and implementing preventive measures, you can reduce the risk of such incidents. In case you need to make an insurance claim, it's crucial to document the damage, inform your insurance provider promptly, and seek professional assistance. Oakleafe Claims can provide the expertise and support you need during your claim process.

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