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A leak from the loft whilst Mr L was at work led to extensive damage in several rooms. He rang insurers who advised that nobody could attend due to workload for 5 days and to hold on until this time. The house was uninhabitable and Mr Lau stayed in a hotel before contacting us.
“I did what most people would do in the circumstances and called my insurance company. I was basically told they’re too busy to deal with me until later in the week as the incident happened on a Saturday. Initially
I just stayed in a local hotel but I had no clothes as they were damaged in the leak and was extremely worried about the house. The next morning I spoke to the hotel reception staff and one of them recommended I call Oakleafe as her sister had suffered something similar and had used them before. I called them on a Sunday and true to form one of their guys came out that afternoon.”
“Within 4 hours of engaging Oakleafe Claims Scotland we had a new loss adjuster coming own the very next day. I couldn’t have asked for more. I never had to worry about anything or do any meetings other than approving the sums negotiated by them with insurers. My home has been restored to a very high finish and I am extremely pleased with the sums I got to replace my furniture and clothing. Well done Oakleafe Claims Scotland. I thought loss assessors only helped businesses but to my fortune I now know they will help with any size claim, whether commercial or residential. I never want to have to go through that again but if I do I’ll call
Oakleafe Claims Scotland claims straight away.”
If you have been declined while trying to claim on your domestic or commercial insurance, we can help. We can also help with professional services, for example, Brokers, VAR Valuations and Managing Agents.
